SHIPPING POLICY
Standard UK Delivery - £3.99
Standard delivery will take 3-5 working days from the date of dispatch.
We do not offer international delivery at this point in time.
We offer free collection from our shops address: 70 Middle Street, Brixham, Devon, TQ5 8EJ. This option can be selected during the checkout process.
RETURN POLICY
WE ONLY OFFER EXCHANGES AND CREDIT NOTES ON RETURNS, NO REFUNDS.
WE DO NOT ACCEPT RETURNS FOR SALE/DISCOUNTED ITEMS.
Please return any unworn items within 14 days of receipt to the address below at your own cost. We are unable to accept returns for any pierced jewellery, or any underwear or swimwear where the hygiene seal has been removed. All items must be returned with the original tags and in its original condition. If the tags are not attached unfortunately we will not be able to accept the return. Once we have received your items, they will be inspected and where the item complies with the above, a full refund will be issued within 14 days.
REAL COLLECTIONS LIMITED,
70 Middle Street,
Brixham,
Devon,
TQ5 8EJ
Please note: We recommend any returns posted, are sent by recorded delivery. As we cannot accept liability for items that do not reach us.
IN-STORE POLICY
If you would like to return an item that you have purchased in store with us, please bring the item back to our shop within 14 days of purchase, where the item will be inspected and we will offer you the option of an exchange or credit note.
All items must be returned with the original tags and in its original condition. If the tags are not attached unfortunately a refund will not be issued.
If you have received a faulty or incorrect item, please contact us within 14 days of purchase at: info.realcollections@gmail.com. If the item is damaged or faulty, please send us an email with a picture and description of the damage.
If you have any queries please email us at: info.realcollections@gmail.com.
FAULTY OR INCORRECT ITEMS
SALE ITEMS RETURN POLICY
Please note that any sale items purchased in-store or online are non-returnable, and that we are unable to process a refund, exchange or credit note for these purchases.